SUPPORT

General Question

T-10 Troubleshooting

850100-Troubleshooting

1. If throttle servo is shaking or interfered:
* Please adjust the angle of receiver antenna to reduce the interference.
* Please check the CDI ignition wire and spark plug connection. Make sure
they are all tightening together. (Install Step 4)
* Please make sure CDI is away from receiver at least 15cm.
* Please check wire surface and condition on CDI.
2. If the engine rotational speed changes very rapidly (slow) or jump between
fast and slow, please refer to troubleshooting 1. If the situation doesn’t get
better, please check the throttle servo’s for interference.

Suitable engine for Gaui NX Series

Suitable engine for Gaui NX4:

1.O.S MAX 37SZ-H
2.O.S 50SX-H(additional item required)
3.O.S 55HZ-R DRS(additional item required)
4.O.S 55HZ-H Hyper(additional item required)
5.GAUI T-10(additional item required)

Suitable engine for Gaui NX7:

1.O.S 91HZ-R 3C Speed
2.O.S 105HZ
3.O.S 105HZ-R
4.O.S GT15HZ Gas
5.Y.S 91SRX_Tareq
6.Y.S 120SR
7.Y.S 120SRX

Important Note Recommendation Item NO. 217170

STANDARD Standard X7 kit Part (#217040 + #217171 + #217174 + #217175)
is fit for use with STANDARD X7 motor #217350 – GUEC GM-350S Brushless Motor (500KV).

*** Important Recommendation ***
If you are a competition pilot or your flight style is EXTREME and if you
use HIGHER POWERED Motor other than the STANDARD motor that comes with the X7 (#217350 – GM-350S),
GAUI recommend upgrading (replacing) with part#217170 – X7 One Way Main Gear Set (Strengthened Upgrade) to ensure your flight safety.

What would you do if there comes out a lot of noise from the

a.Please check the gear mesh between the main gear and the
motor pinion. If there is too much gear mesh, it would generate
a lot of gear noise during flying.

b. If the tail drive belt is too loose, it will bring about some noise
and may cause the failure of tail control.

c. Check the linkages and control system of main rotor and tail
rotor to make sure every linkage is working correctly and not
colliding with something else.

d. Check if the motor is running out of balance.

What would you check when the helicopter shakes during flying?

A.Are the main blades out of track?
a.Are the paddles out of track?
c.Are the main blades well balanced?
d.Are the paddles well mounted at the same distance from the
rotor shaft?
e.Is the spindle or the flybar bent?
f.Is the main shaft bent?
g.Is the main rotor hub damaged?
h.Is the motor well installed and is the shaft of the motor bent?
i.Is the tail rotor shaft bent?
j.Is the tail rotor hub damaged?
k.Do all the ball bearings work well?

Help Purchasing

Register Membership

1.How do I register for a GAUI account?

Visit the GAUI Official Website at www.gaui.com.tw click the “Register” button
at the upper right corner of the home page to enter the registration page.
Enter your email address again.
details on how to activate your account:
You will receive an email in your inbox. You MUST follow the link in that email 


International Buyers

*International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

Direct Bank Transfer

A PRO-FORMA INVOICE (including shipping cost) will be sent to your email address
You will need to confirm order by reply email.
Please notice Shipping is NOT FREE.

How can I pay for my order?

We accept the following forms of payment:

1) Paypal
2) Bank Transfer

Note:

1) If a PayPal dispute occurs before the order is shipped out, the order will be delayed as the payment will be temporarily held back by PayPal.
2) For orders with delivery address in Indonesia, please note that to make payments using PayPal, your PayPal account must have been registered with PayPal Indonesia. Accounts set up for other regions cannot be used.

I have paid for the order, why is my order status still pending?

The delay may result from time required to synchronize payment confirmation between our and the payment processor’s system. Contact Customer Care using gaui@gaui.com.tw .

What countries does GAUI Ship to?

us_map

Currently, GAUI ships to the following regions and countries:

EUROPE:

Austria,Belgium,Czech Republic,Denmark,Estonia,Finland,
France, Germany, Greece,Hungary,Ireland,
Italy,Liechtenstein,Lithuania
Luxembourg,Malta, Monaco,Netherlands,
Norway, Poland,Portugal,Romania,
Spain, Sweden,Switzerland, United Kingdom,
Armenia,Belarus,Andorra,San Marino.


AMERICA:

Canada,  Mexico,El Salvador
Costa Rica,Colombia,Venezuela,
Bolivia,Paraguay,Uruguay,
Argentina,Chile,Jamaica,
Brazil


ASIA PACIFIC:

Fujian / Guangdong(China), Hong Kong, South Korea, Macau,
Singapore, Japan, Malaysia,Thailand,Indonesia,Australia, New Zealand,
Brunei,Cambodia,Philippines.


Middle East:

United Arab Emirates (Dubai Only),
Egypt,Israel,Kuwait,Saudi Arabia,
Turkey.

Notes: - We are unable to ship to PO Boxes or APO/FPO military addresses.

What happens if my package is rejected or returned?

*For international buyer, if you use Fedex to deliver your goods, when local Fedex notice to buyer, please pick / receive it within 5 days.
If buyer ignores / rejects the goods, all of duties, taxes, return shipment charge, and other extra cost will charge by buyer.

What do I do if items were damaged or missing upon delivery?

Damaged in delivery:
If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
Please do no’t return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
Missing items:
All missing items claims must be reported within five business days of delivery. We highly recommend you view unboxing videos for each product. Contact us to report a missing or damaged item from shipment.

Gaui point

Dear Customer,

Thank you for your support for GAUI, to provide you with a better shopping experience,

The GAUI website is available for the following features now

1. FACE BOOK integration login advantages are as follows:

Simplified registration and login procedures.

Provide opportunities for users to interact with friends in circles.
2. GAUI points
2-1. Purchase every USD 1  for 1 point
2-2. Membership of Birthday Party could have 20 points / Coupon
2-3. 10 points is for new membership

Special promotion is as follows

The ratio of points Count the number of points Limitation for a single order
(Gaui) 1 point = USD 1 Buy USD 1 =  Get 1 point Max USD 30
The maximum discount for a single order Points for Membership birthday New registered members receive points
Max. 5% 20 points 10 points

Notice for memberships:

Dear Customer,

Thank you for your support for GAUI, to provide you with a better shopping experience,

The GAUI website is available for the following features now

1. FACE BOOK integration login advantages are as follows:

Simplified registration and login procedures.

Provide opportunities for users to interact with friends in circles.
2. GAUI points
2-1. Purchase every USD 1 for 1 point
2-2. Membership of Birthday Party could have 20 points / Coupon
2-3. 10 points is for new membership

Special promotion is as follows

The ratio of points Count the number of points Limitation for a single order
(Gaui) 1 point = USD 1 Buy USD 1 = Get 1 point Max USD 30
The maximum discount for a single order Points for Membership birthday New registered members receive points
Max. 5% 20 points 10 points
Notice for memberships:

• There are no quantitative restrictions to have point from order. The points binds to personal account, members read “My Account” for details of points.

• The points are only for GAUI official website consumption using which is www.gaui.com.tw.

• The points do not use for shipping.

• The points are only used for promotional activities, do not have real monetary value, non-transferable, anonymous, not reported loss, cannot redeem cash.

• Valid for 12 months after entry/ receive points.

• The points couldn’t be used with coupons and promotion items.

• Minimum order to get 1 point which is USD $ 1.

• After complete payment, member will receive the point.

• For promotion and special sale items, there is no point bonus.

• If the order is canceled, increase points will be remove from account after the order cancellation process is completed.

Cookie Policy

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience at gaui..com.tw and to improve your buying experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

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The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you. Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, Pinterest, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Security Concerns

All information we collect is used for the primary purpose of allowing us to improve your customer experience. We will never provide personal information to 3rd parties outside of those trusted companies listed on this page, and great care is taken to ensure that all information is secure and confidential. You will not receive cold calls or junk mail as a result of visiting gaui.com.tw. You can also be assured that this information is completely secure and safe. In fact, some of the cookies are used purely to protect your data and your account.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through our customer support centre at

To Customers in the United States

In order to provide a better shopping experience and service, we will not provide online shopping services to the United States customers at this moment.

Please have your order at http://www.empirerc.com , and it will save your freight fee and delivery lead time with Empire RC’s professional service.

Thank you for your support for GAUI products and wish you a great day

If you have any other questions, please feel free to ask us about the GAUI team

Minimun Advertised Price Policy

Minimum Advertised Price(MAP) Policy

Tai Shih Hobby Corporation (TSH GAUI) has determined that its interests are best served through the adoption and enforcement of a minimum advertised price (“MAP”) policy. This MAP policy is designed to (1) protect reseller margins so that desirable pre-sales and post-sales services and infrastructure can be provided by our channel partners (2) support the TSH GAUI brand as a premium offering; and (3) avoid destructive intra-brand channel conflict.

This policy has been unilaterally adopted by TSH GAUI and will be uniformly enforced.

Policy Coverage
This MAP policy covers all TSH GAUI Partner resellers located globally.

Although resellers remain free to establish their own resale prices, TSH GAUI will, without assuming any liability, unilaterally impose sanctions as described in this policy against resellers who advertise applicable TSH GAUI products at prices below those specified herein.
TSH GAUI will not discuss any conditions of acceptance related to this MAP policy, as it is non-negotiable, and will not be altered for any reseller. MAP applies only to minimum advertised prices and does not apply to the price at which the products are actually sold, or to advertised prices higher than the unilateral minimum resale prices established by TSH GAUI from time to time.

Minimum Advertised Price (MAP)
The current listing of products and applicable MAP prices are published on TSH GAUI’s website and also emailed to Distributors/Dealers from time to time. The products and MAP may be changed from time to time at TSH GAUI’s sole discretion. TSH GAUI resellers are responsible for remaining current with MAP policy, products and pricing. Each advertisement below the MAP will be a violation of the policy.
The MAP policy applies to all advertisements of specific TSH GAUI products in and all media including, without limitation, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet or similar electronic media, television, radio and public signage.

Policy Violations
In the event a reseller chooses not to follow the TSH GAUI MAP policy, sanctions will be unilaterally imposed by TSH GAUI.
Violations of MAP policy shall be determined by TSH GAUI in its sole discretion. TSH GAUI will not accept any communication from a reseller who has violated this MAP policy regarding the violation or the willingness of the reseller to bring its prices into compliance with the MAP policy.

Policy Modifications
TSH GAUI reserves the right at any time to modify, suspend, or discontinue the MAP policy in whole or in part or designate promotional periods during which the terms of the policy change or designate periods of time during which the policy is not applicable. Policy modifications shall be made available on the TSH GAUI official website at http://www.gaui.com.tw

Contact Information
VIOLATIONS OF THIS MAP POLICY SHOULD BE REPORTED TO YOUR SALE CONTACT AT TSH GAUI. HOWEVER, TSH GAUI SALES PERSONNEL HAVE NO AUTHORITY TO MODIFY OR GRANT EXCEPTIONS TO THIS POLICY.
All questions or comments regarding this MAP policy are to be directed to the policy manager at manager@gaui.com.tw.
The policy manager shall be solely responsible for determining whether a violation of the policy has occurred, communicating decisions to resellers regarding the policy and receiving any communication regarding sanctions imposed under this policy.

Warranty Information

Warranty Information

To the general retail consumer
Please note TSH GAUI is the Original Equipment Manufacturer. Your selling dealer should be your first point of contact for any troubles you may be having with your product. Our dealers appreciate your business and welcome the opportunity to provide you with superior customer service.
Many issues can be resolved thru technical support emails. We will also be adding FAQ section in our official website to provide answers on frequently encountered issues.

General Return Policy (for Dealer returns to TSH GAUI)
Customer must first obtain a Returned Merchandise Authorization Number (RMA#) issues by TSH GAUI and Write this RMA# clearly on the return package with your exchange/return or we will not accept or process your return. You must include a detailed explanation on the TSH GAUI RMA FORM which you can download here.
All TSH GAUI products sold are warranted for 30 days to be free from manufacturer defect. Dated proof of purchase must be presented or item will be considered out of warranty.

TSH GAUI shall not in any way or manner be liable to the buyer under this clause unless the following conditions for the installation, use and/or operation of the TSH GAUI product in question are strictly complied with:

1. The TSH GAUI product is installed and operated in accordance with TSH GAUI’s instructions and any manual issued by TSH GAUI in conjunction with the installation and operation of the TSH GAUI product and in accordance with generally accepted industrial practices; and
2. The TSH GAUI product is used under normal conditions for which it is designed; and
3. The TSH GAUI product receives due and proper care and maintenance; and
4. The TSH GAUI product is not subjected to any modification or adaptation which is not authorized by TSH GAUI in writing; and
5. No device, instrument, equipment (either separately or in combination) is installed for use in connection with or as part of the TSH GAUI product, the use or combination of which has not been approved or recommended by TSH GAUI in writing; and

Your selling dealer is your first point of contact for warranty issues. Please contact your dealer for advice BEFORE returning any item. In many cases your dealer can help you solve a problem without return. Return postage is the responsibility of the user in all cases.

You MUST Submit a copy of original, dated receipt, and explanation of the problem with the return. Returned units should be examined by our tech department within 10 days of arrival, and contact made with the dealer to explain the findings.

‧ Include the following in a letter, enclosed with your return package:

FULL NAME:
SHIPPING ADDRESS:
TEL#:
EMAIL ADDRESS:
PayPal Account:

Limits of Responsibility: We accept no responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio controlled model. We accept no responsibility for improper installation of our products. Electrical polarity MUST be properly observed in hooking up electrical components. Fuses must be used with all electrical components where indicated (example: speed controllers).

Disclaimer and Limitation of Liability as to Products Sold

All TSH GAUI products are guaranteed against defects for the period of 30 days. EXCEPT AS EXPRESSLY STATED HEREIN, TSH GAUI makes no representations or warranties, either express or implied, of any kind with respect to products sold. EXCEPT AS EXPRESSLY STATED HEREIN, TSH GAUI expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. By placing an order, you agree that the sole and exclusive maximum liability to TSH GAUI arising from any product sold on the TSH GAUI sites shall be the price of the product ordered. In no event shall TSH GAUI, its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Except in respect of death or personal injury caused by TSH GAUI’s negligence, under no circumstances whatsoever shall TSH GAUI be liable to the buyer for any loss or damage whatsoever (including but not limited to loss of profit or the loss of any other form of financial or non-financial benefit; loss of use of or damage to any property; work stoppage; any special, indirect, incidental or consequential loss or damage; costs; expenses; and other claims for compensation), arising out of or in connection with the sale of any TSH GAUI product (including any misrepresentation (unless fraudulent); any breach of an implied or express warranty, condition or other term; or any breach of a common law duty), in an amount exceeding the price of the TSH GAUI product giving rise to the claim, except as expressly agreed in writing by TSH GAUI.

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