International Buyers – Please Note:
*Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
*For international shopper, if you use Fedex to deliver your goods, when local Fedex notice to shopper, please pick / receive it within 5 days. If shopper ignores / rejects the goods, all of duties, taxes, and return shipment charge will charge by shopper.
My parcel has not arrived!
The usual delivery time for a Standard International Postal Parcel item is 14-20 days . Please understand that we have no control over customs or your countries postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.
Wrong item received or parcel missing items.
If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;
1) DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you recieved it.
2) Weigh your parcel and it’s contents. You can use a kitchen scale for this. It must be accurate to 5g.
3) Photograph the parcel and it’s contents. The photo must show products, parcel and packing materials clearly.
Contact Support Centre with the following information;
Problem with order:
Attach photos of the parcel and contents, as stipulated above.
Failure to follow the procedures above will result in a rejection of the claim.
Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.
To Customers in the United States
In order to provide a better shopping experience and service, we will not provide online shopping services to the United States customers at this moment.
Please have your order at http://www.empirerc.com , and it will save your freight fee and delivery lead time with Empire RC’s professional service.
Thank you for your support for GAUI products and wish you a great day
If you have any other questions, please feel free to ask us about the GAUI team
EMS Track a Shipment Link : http://www.post.gov.tw/post/internet/U_english/index.jsp?ID=1400024737190
Fedex Track a Shipment Link : https://www.fedex.com/tw_english/